Artis Senior Living located in nearby Chestnut Ridge, New York, has announced that it has earned a 2021 Customer Approved award from Lincoln, Nebraska–based healthcare-intelligence firm NRC Health. The NRC Health Customer Approved awards recognize senior-care organizations across the country that are creating outstanding care experiences for their customers.
“We are extremely proud of this acknowledgment as it supports our strong focus on individualized, personalized care for those with memory impairment. Our residents and families are able to feel the Artis philosophy in their interactions with our teams, and it shows with the positive customer response we get from families,” said Don Feltman, President and CEO of Artis Senior Living.
This year, only five independent living, assisted living, or skilled nursing organizations earned this honor. Winners were selected according to the results from the NRC Health 2020 Resident and Family Experience Survey. To qualify, organizations must have a high percentage of respondents willing to recommend their locations to friends and family, also known as Net Promoter Score (NPS), which strongly correlates with both customer satisfaction and enduring loyalty.
“In today’s senior living and healthcare climate, it i- mission-critical that organizations create trustworthy and enriching care experiences for the people they serve,” said Helen Hrdy, Chief Growth Officer at NRC Health. “Through so many challenges over the last year, these five senior care companies have gone above and beyond to deliver compassionate care and human understanding to their customers at a time when they needed it most. We are so proud to honor them with this recognition.”
A complete list of NRC Health Customer Approved award-winners can be found here.
For more than 40 years, NRC Health (NASDAQ: NRC) has been committed to achieving human understanding and bringing senior living and healthcare organizations closer to their customers than ever before by illuminating and improving the key moments that define an experience and build trust. Guided by its uniquely empathic heritage, proprietary methods, skilled associates, and holistic approach, NRC Health helps its customers design experiences that exceed expectations, inspire loyalty, and improve wellbeing among patients, residents, physicians, nurses, and staff.
For more information, call 800-388-4264, write to [email protected], or visit www.nrchealth.com.
Artis Senior Living, a premier developer-owner-operator of assisted living residences, was formed by a group of seasoned senior living professionals on behalf of the Bainum family. Artis is committed to providing the finest level of care through a compassionate dedication to each resident’s comfort and needs. Most of its residences are dedicated to caring for individuals who live with Alzheimer’s disease and related memory disorders. For more about Artis Senior Living, visit https://www.artisseniorliving.com/
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